Welcome to Everett Buick GMC Hickory

I had been on the hunt for a vehicle with very specific specs, and after a lot of searching and waiting, a new vehicle listed as "Coming Soon" at Everett Chevrolet Buick GMC Cadillac caught my attention. It had just been listed that morning, and although there were no pictures or details yet, the VIN decoding looked very promising. So I sent an inquiry. A little while later, I heard back from Neil Parsons, who explained that it was a fresh trade-in and still needed to go through their shop for service and detailing. I explained that I was seriously interested and asked if he could send a few quick pictures or a short walk-around video in the meantime. Within 30 minutes, Neil had sent me a video walk-around showing the vehicle, inside and out, while it was still in their service bay. He answered my questions and offered to hold the vehicle with a refundable deposit, which I was happy to do. So we were off to a great start. We all know how difficult and stressful the car-buying process can be, but Neil made the entire experience remarkably easy. Not only is he a car guy, but he's genuinely very personable. He took the time to answer all my questions promptly and address any concerns. Most importantly, given my challenging schedule, I was able to handle virtually everything via text. Neil also went above and beyond in several ways. The car was missing floor mats, so he ordered a new set without me even asking. The key fob case was cracked, so he arranged a replacement. He also helped coordinate an independent pre-purchase inspection (PPI), which was a non-negotiable for me. And throughout it all, he was incredibly patient, even as we went back and forth on the numbers and worked through a few unexpected hiccups. He remained kind, responsive, and helpful every step of the way. I also had a couple of brief conversations with Derrick Powell, the Sales Manager, and appreciated his patience in sending and revising the purchase agreement through the many iterations we went through. All of this was particularly important because I was purchasing the vehicle sight-unseen. But the entire team at Everett GMC delivered a first-class experience. And the vehicle itself did not disappoint; it arrived exactly as described and photographed. I was genuinely impressed. Even better, Neil's support didn't end when the deal was done. After receiving the vehicle, I had a few follow-up questions, and he was just as responsive and helpful as he had been throughout the purchase. That speaks volumes about his character and commitment to his customers. It's no surprise he's been doing this for 19+ years. If you're in the market for just about any vehicle and Everett has it, give them a call. I'm confident Neil, Derrick, and the entire team will treat you right and take care of you, just as they did me. They prove that car shopping can actually be pleasurable again! :-)

Absolutely wonderful experience.

Received the car but didn’t get the title so I could get it registered. So I guess I just sit here and look at it!

I had tire rotation, service, and inspection. All went very well. I loved the video. Savannah was great, informative and cheery.

Alvin Woodruff was THE best salesman. After going to many other dealerships, nowhere did I feel I was in good hands until we meet Alvin. Thank you Everett Chevrolet!! Love my Chevy Trax.

I like the dealer because they can handle the job and they do what they say they will do.

REVISED: After my initial review, someone (manager, maybe? I’m not sure) contacted me and was able to get things back on course by arranging a loaner and they picked up my car that was not working. He was great and made sure the warranty information was captured for the service needs. He seamlessly passed me over to the service advisor who was following my car through the process, and continued to keep me updated. Service was performed and we are back on the road! My vehicle was purchased less than 2 years ago from Everett (new) and during the sale process they walked us through numerous items for their basic warranty and the extended warranty. We elected the extended warranty - bumper to bumper - since we planned to keep this vehicle a while. Overall, it’s been a great car. Today (Monday), I went out to crank it on my way to school pick-up and the panel lit up with error messages. Multiple messages. Could not shift the car from park to reverse to even leave my driveway. I immediately had to start calling friends to help pick up my daughter from school. I called Everett to share what was happening and see what could be done to get it looked at. After sitting on hold for quite a while, a very soft spoken lady answered and we confirmed the basic car facts including mileage. She let me know that the earliest diagnostic appointment was Friday. Ok, cool. I inquired how I’m suppose to get it to the dealership since it won’t change gears. She indicated that she could give me a number for a tow truck, but they don’t cover any of that. I pushed back because my understanding from the warranties is that this is covered when it breaks down under warranty. She suggested that I try onstar to see if they would cover it. Next I asked about picking up a rental since this is my primary driver and I don’t have a working vehicle. The earliest they have a rental is NEXT WEEK! This is unacceptable. I’m not sure where the disconnect is between what we were sold and reassured we would be taken care of to this experience. They don’t align - AT ALL! We’ve worked with other car brands and service issues in the past and never felt stranded like we do today. I regret paying for added coverage when we are treated like this and still under the basic warranty. I’m disappointed and basically stuck for the next few days or even a week+ while I wait for a diagnostic appointment and remedy of the problem.

The people were very friendly, patient and helpful..

Very professional, fast service performed by knowledgeable technicians, went out of their way to make sure I was satisfied with their service.